Privacy Policy

Last updated: 24/02/2026

This Privacy Policy applies to the website luckygreencasino-aus.com (“Website”, “we”, “us”, “our”) and to all gambling and related services provided through it to players located in Australia and, where applicable, to players in the European Union and European Economic Area (EEA).

We act as a data controller for the purposes of applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where it applies, as well as relevant Australian privacy and gambling regulations. This means we determine the purposes and means by which your personal information is processed.

We are legally required to process certain personal data to:

Provide licensed gambling services;
Comply with Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) obligations;
Perform age and identity verification in line with relevant gambling regulations.

By registering an account on luckygreencasino-aus.com, using our services, or otherwise providing us with your personal data, you:

Confirm that you have read and understood this Privacy Policy; and
Provide your consent to the processing of your personal data as described here, to the extent that such consent is required under applicable law.

If you do not agree with this Privacy Policy, please do not use the Website or our services.

Information We Collect

We collect and process the following categories of personal data for the purposes described in this Policy.

1. Personal Identification and Contact Details

Full name
Date of birth and age confirmation
Residential address and country of residence
Email address
Telephone number
Username and password
Security questions and answers (if applicable)

2. Account and Transaction Information

Account registration details and account status
Deposit and withdrawal history
Betting and gaming history, including game sessions, stakes, wins/losses
Payment information (such as partial card numbers, payment method, bank details, payment timestamps), processed primarily via trusted payment providers
Bonus usage, loyalty points, and promotional participation

3. Verification and KYC Documentation

To comply with AML/CFT regulations and responsible gambling obligations, we may request and store copies or details of:

Government-issued identification documents (e.g., passport, national ID, driver’s licence)
Proof of address (e.g., utility bill, bank statement, government correspondence)
Proof of payment method ownership (e.g., masked card copy, bank statement)
Affordability or source-of-funds documentation (e.g., payslips, tax returns, bank statements) where required by law or regulation

4. Technical and Usage Data

When you access or use the Website, we automatically collect:

IP address and approximate location
Device identifiers (device ID, browser type and version, operating system, language settings)
Log-in timestamps and session duration
Pages and features you access, clicks, navigation paths
Cookies and similar tracking technologies (see “Cookie Policy” below)
Technical error logs and performance data

5. Correspondence and Customer Support Data

Records of your communications with us (email, chat, phone calls, support tickets)
Details of complaints, disputes, responsible gambling interactions, self‑exclusion or time‑out requests
Responses to surveys, feedback forms, or questionnaires (if you choose to participate)

6. Marketing and Preference Data

Your marketing preferences (email, SMS, push notifications, phone calls, or in-account messages)
Records of marketing communications sent and your interactions with them (e.g., opens, clicks, unsubscribes)
Information on participation in promotions, competitions, and tournaments

How We Use Your Information

We process your personal data only where we have a valid legal basis, including performance of a contract, legal obligations, legitimate interests, or, where required, your consent. We use your information to:

1. Provide and Manage Gambling Services

Create and manage your player account
Verify your identity, age, and eligibility to use our services
Process deposits, bets, withdrawals, and balance adjustments
Operate games, tournaments, promotions, and loyalty programs
Provide customer support and respond to your requests

2. Compliance with Legal and Regulatory Obligations

Satisfy AML/CFT, fraud prevention, and “know your customer” (KYC) requirements
Conduct enhanced due diligence where required by law
Enforce self-exclusion, cooling-off, and responsible gambling measures
Comply with taxation, accounting, reporting, and record-keeping duties
Respond to lawful requests from regulators, courts, law enforcement, and other authorities

3. Fraud Detection and Security

Monitor accounts and transactions for suspicious activities or policy violations
Prevent unauthorized access, cheating, abuse of bonuses, and collusion
Ensure the security and integrity of our systems and your account
Investigate and resolve disputes, chargebacks, and complaints

4. Service Improvement and Analytics

Analyse player behaviour to improve our products, games, and user experience
Test and enhance our Website functionality, usability, and performance
Conduct statistical and anonymised research on our customer base and services
Develop new features and services

Where possible, we use aggregated or anonymised data that does not directly identify you.

5. Marketing and Personalisation

Provide you with information about our products, bonuses, promotions, and events
Tailor offers and recommendations to your preferences and activity
Limit marketing where responsible gambling considerations apply

You may opt out of direct marketing at any time (see “Marketing Communication” below).

Marketing Communication

We may use your contact details and preference data to send:

Promotional emails and newsletters
SMS notifications about bonuses or offers
In-account messages or push notifications (where applicable)

We do so:

On the basis of your consent where required by law; or
On the basis of our legitimate interests in promoting our services, provided that such interests are not overridden by your rights.

How to Opt Out

You can withdraw your consent or opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in any marketing email
Adjusting your account settings (if available)
Contacting us at [email protected]

Even if you opt out of marketing, we may still send you non‑marketing communications, such as service announcements, security alerts, account or transactional messages.

Obtaining Personal Information

We collect personal data from the following sources:

Directly from you: when you register, verify your identity, make payments, contact customer support, or use our services.
Automatically: through your use of the Website (technical and usage data via logs and cookies).
Third-party service providers:
Payment service providers and banks
Identity and age verification providers
Credit and fraud-prevention agencies
Group entities or business partners: where permitted and in line with this Policy.
Public and government sources: where required for AML/KYC checks or regulatory compliance.

We ensure that any third-party sources are lawfully entitled to share your data with us.

Data Recipients

Access to your personal data is limited to those who need it to perform their duties.

Internal Recipients

Customer support and player account management teams
Payments and finance departments
AML, risk, and compliance teams
Legal and regulatory teams
IT, information security, and technical operations
Marketing and CRM teams (only for permitted purposes)

All staff are subject to confidentiality obligations and internal data protection policies.

External Recipients

We may share your data with carefully selected third parties who act as either data processors (processing data on our behalf) or independent controllers, including:

Payment processors, banks, and financial institutions
Identity verification and KYC service providers
Fraud-prevention and risk-management service providers
Game and platform providers supplying casino content and related functionality
IT infrastructure, hosting, and cloud service providers
Analytics and business intelligence providers
Marketing and communication service providers (e.g., email/SMS platforms)
Professional advisors (lawyers, auditors, consultants)

Where we use processors, we enter into data processing agreements requiring them to protect your data and act only on our instructions.

Releasing Data to Third Parties

We may disclose your personal information to third parties under the following circumstances:

Legal and regulatory obligations:
To gambling regulators and supervisory authorities
To law enforcement agencies, courts, or other public bodies when required by applicable law or valid legal process
Payment and transaction processing:
To banks, card schemes, payment gateways, and payment service providers for deposits, withdrawals, and chargeback handling
Game and service providers:
To third‑party game suppliers and platform partners for the operation of games you play
Fraud and security:
To fraud-prevention agencies, identity verification services, and risk-management partners
Corporate transactions:
In connection with any merger, acquisition, restructuring, or sale of assets, provided the recipient is bound by suitable confidentiality and data protection obligations
With your consent:
Where you have explicitly authorised us to share your information in a particular way.

We do not sell your personal data to third parties for their independent marketing purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory, and accounting obligations.

In particular:

Data relevant to AML/CFT, identification, and gaming transactions is generally retained for a minimum of five (5) years after the termination or closure of your account, in line with common AML requirements.
After this mandatory period, we either delete, anonymise, or securely de‑identify your data, unless a longer retention is required by law or necessary for legal claims.

Right to Erasure After Retention Period

Subject to our legal obligations and legitimate interests (for example, in defending claims), you have the right to request erasure of your personal data once:

It is no longer required for the purposes for which it was collected; and
Any applicable minimum retention period (including the 5‑year AML period) has expired.

See “Your Rights & Contacting Us” below for how to exercise this right.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These include:

Password-protected player accounts and secure authentication mechanisms
Encryption of data in transit using industry-standard protocols (e.g., TLS/HTTPS)
Firewalls, intrusion detection/prevention systems, and access controls
Segregation of duties and role-based access to systems and data
Secure data centres and backup procedures
Regular security testing, vulnerability management, and staff training on data protection

While we strive to protect your data, no system can be guaranteed 100% secure. You are responsible for:

Keeping your account credentials confidential; and
Not sharing your password or account with others.

Your Rights & Contacting Us

Depending on your location and applicable law (including the GDPR for EU/EEA players and relevant Australian privacy laws), you may have the following rights:

Right of access: Obtain confirmation whether we process your personal data and receive a copy.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure (“right to be forgotten”): Request deletion of your data when it is no longer necessary, or where you have withdrawn consent and no other legal basis applies, subject to our legal retention obligations (including AML requirements).
Right to restriction of processing: Request that we limit processing in certain circumstances (e.g., while a dispute is being resolved).
Right to data portability: Receive your data in a structured, commonly used, machine‑readable format and transmit it to another controller where technically feasible and legally required.
Right to object: Object to processing based on our legitimate interests, including direct marketing.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of processing prior to withdrawal.

To exercise your rights or ask questions about this Privacy Policy, please contact us at:

Email: [email protected]

Where required, we will respond within the time limits set by applicable data protection laws.

Complaints to a Supervisory Authority

If you believe that your data protection rights have been violated, you also have the right to lodge a complaint with a competent data protection authority:

For EU/EEA players: with your local supervisory authority or the authority where the alleged infringement took place.
For Australian players: with the Office of the Australian Information Commissioner (OAIC) or other relevant authority.

We encourage you to contact us first so we can attempt to resolve your concerns promptly.

When you use the Website, we place cookies and similar technologies on your device to enhance your experience and collect certain technical information.

What Are Cookies?

Cookies are small text files stored on your device by your browser. They serve various purposes, including remembering your preferences and enabling certain features of the Website.

Types of Cookies We Use

Essential (Strictly Necessary) Cookies

Required for the Website to function properly.
Enable core features such as secure log‑in, session management, and access to protected areas.
Without these cookies, some services cannot be provided.
These cookies cannot be disabled through our systems, but you may block them at browser level (which may affect site functionality).

Functional Cookies

Remember your preferences (e.g., language, region, display settings).
Enhance usability and personalise your experience.
If disabled, some customisation features may not work correctly.

Analytics and Advertising Cookies

Help us understand how visitors use the Website (pages visited, time spent, navigation patterns).
May be used to deliver relevant advertisements and measure their effectiveness.
May be set by us or by third‑party partners (e.g., analytics providers, ad networks).

Where required by law (e.g., within the EU/EEA), we will seek your consent before placing non‑essential cookies (including advertising and certain analytics cookies) on your device.

Managing Cookies

You can manage or delete cookies using your browser settings. You may also:

Refuse or withdraw consent for non‑essential cookies via the cookie banner or settings (where provided);
Note that disabling certain cookies may impact your ability to use some features of the Website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance, or the way we operate our business. Any material changes will be posted on this page with an updated “Last updated” date.

We encourage you to review this Privacy Policy periodically. Your continued use of the Website after any changes become effective will constitute your acceptance of the revised Policy.