Responsible Gaming Policy – LuckyGreenCasino-AUS.com

At Lucky Green Casino AUS, we are committed to providing a safe and enjoyable entertainment environment for all players. Gambling should always be viewed as a form of leisure and entertainment, not as a way to earn a living, pay bills, or recover previous financial losses.

We recognise that, for some individuals, gambling can lead to loss of control and serious personal, financial, and social harm. This Responsible Gaming Policy sets out the measures we take—and the tools we provide—to help you keep your play safe, controlled, and informed.

If you ever feel that your gambling is no longer fun, or that it is impacting your life negatively, we strongly encourage you to take action immediately using the tools described below and to seek professional support.

1. Our Responsible Gaming Principles

• Gambling is for entertainment only.
• Gambling is not a way to make money or solve financial problems.
• You should never gamble with money you cannot afford to lose.
• You should always maintain control over time and money spent gambling.
• If gambling is causing stress, anxiety, financial difficulty, or relationship issues, you should stop and seek help.

We provide a range of Personal Limits, break options, and self-exclusion tools designed to assist you in staying within safe boundaries. These tools are available in your account under the “Personal Limits” or “Responsible Gaming” section.

2. Personal Limits Feature

To support responsible play, Lucky Green Casino AUS offers a comprehensive Personal Limits system that allows you to set restrictions on your gambling activities. These tools are available within your user account and can typically be found in the “Personal Limits” or “Responsible Gaming” menu.

You can set or adjust:

• Deposit Limits
• Loss Limits
• Wager (Bet) Limits
• Cooling-Off Periods
• Self-Exclusion

How Limit Changes Work

To protect you from impulsive decisions made in the heat of play, changes to your limits are handled carefully:

• Decreasing a limit (making it stricter):

• Takes effect immediately wherever technically possible.

• Example: Lowering your daily deposit limit from AUD 200 to AUD 100 will apply right away.

• Increasing a limit (making it less strict):

• Is not applied immediately.

• Includes a cooling-off period (typically 24 hours or more, depending on the specific tool and internal policy) before the increase takes effect.

• This delay is intended to give you time to reconsider and prevents rash decisions.

You can review, modify, or remove your limits at any time within your account settings, subject to these delay rules.

3. Types of Limits

3.1 Deposit Limit

What it is: A Deposit Limit allows you to control how much money you can deposit into your Lucky Green Casino AUS account over a specific period.

You can set:

• Daily Deposit Limit – Maximum amount you can deposit over a single day.
• Weekly Deposit Limit – Maximum amount you can deposit across a calendar week.
• Monthly Deposit Limit – Maximum amount you can deposit over a calendar month.

Key Points:

• Once you reach your deposit limit for the chosen period, no further deposits can be made until that period resets.
• You can reduce your deposit limit at any time, with the reduction taking effect immediately.
• Any increase to your deposit limit will only take effect after a cooling-off period to prevent impulsive behaviour.

Deposit limits are one of the most effective tools for keeping your gambling within a budget you can afford.

3.2 Loss Limit

What it is: A Loss Limit caps the net amount you can lose over a given period. This is calculated based on your initial deposits minus your withdrawals and current balance, and not on winnings alone.

Important Distinction:

• Loss limits are based on initial deposits, not on temporary increases in balance caused by winnings.
• This means that if you deposit AUD 100 and win up to AUD 300, then lose back down to AUD 150, your loss is still calculated relative to your deposit and net balance.

You can set:

• Daily Loss Limit
• Weekly Loss Limit
• Monthly Loss Limit

Key Points:

• Once your net losses reach the limit chosen for that period, you will be restricted from further wagering or depositing, depending on the limit configuration.
• Lowering a loss limit is effective immediately.
• Raising a loss limit will be delayed by a cooling-off period before taking effect.

Loss limits are designed to prevent you from chasing losses and losing more money than you can reasonably afford.

3.3 Wager (Bet) Limit

What it is: A Wager Limit restricts the total amount you can stake on bets during a given period, regardless of wins and losses.

You can set:

• Daily Wager Limit
• Weekly Wager Limit
• Monthly Wager Limit

Key Points:

• Once your total bets reach the selected limit for the period, you will be unable to place further wagers until the period resets.
• Wager limits can help you moderate both the frequency and intensity of your gambling.
• Decreases to your wager limit are implemented immediately.
• Increases are subject to a cooling-off period.

Wager limits are especially useful if you enjoy frequent or fast-paced play and want a firm upper boundary on total activity.

3.4 Cooling-Off (Temporary Break) Limit

What it is: A Cooling-Off Limit allows you to take a short-term break from gambling, without permanently closing your account.

You can select a period such as:

• 1 day
• 3 days
• 1 week
• 1 month
• 3 months
• Up to 6 months

During a Cooling-Off Period:

• You will not be able to deposit funds.
• You will not be able to place wagers.
• You may still log in for account and balance review.
• You retain access to withdrawals, allowing you to withdraw any remaining funds.
• We will endeavour to suspend marketing communications (promotional emails, bonuses, newsletters) as far as technically possible.

Key Points:

• A cooling-off period is designed for players who feel they need a short break from gambling but do not require long-term self-exclusion.
• Once applied, the break cannot be overridden manually until it expires.
• At the end of the cooling-off period, your account will normally be reinstated automatically.

3.5 Self-Exclusion Limit

What it is: Self-Exclusion is a more serious and long-term restriction you can place on your account if you feel that gambling has become a problem or may become one. During self-exclusion, you are not allowed to gamble on LuckyGreenCasino-AUS.com.

You can choose a self-exclusion period, for example:

• 6 months
• 1 year
• 2 years
• Longer periods, depending on our available options and your jurisdictional requirements

During Self-Exclusion:

• Your account will be disabled for gambling activities.
• You will not be able to log in and deposit or wager.
• You may, where operationally possible, request withdrawal of remaining funds via customer support.
• We will take reasonable steps to stop sending marketing material and remove you from active promotional lists.

Key Points:

• Self-exclusion is binding for the full duration selected.
• You should consider self-exclusion if you feel you are losing control over your gambling and need a stronger barrier to protect yourself.
• Re-opening or shortening a self-exclusion period is generally not permitted until the set term has expired, and may be subject to additional checks and a further cooling-off period even then.

3.6 Self-Exclusion by Request (Manual Account Blocking)

If you feel unable to control your gambling or need immediate assistance in blocking your account, you can request manual self-exclusion by contacting our support team directly.

To do so, please email: [email protected]

In your message, clearly state:

• That you wish to self-exclude from Lucky Green Casino AUS.
• Whether you want the exclusion to be for a definite period (e.g., 6 months, 1 year) or indefinite.
• Any relevant details that can help us locate your account (e.g., full name, registered email address, username).

What Happens Next:

• Our support team will process your request as soon as reasonably practicable.
• Your account will be blocked for gambling for the period specified.
• Remaining real-money funds:
• Where possible and subject to regulatory and verification requirements, we will return any remaining balance to you via your last known payment method or another agreed method.
• We will take reasonable steps to prevent you from receiving marketing communications and from creating new accounts, although you should also refrain from attempting to register again.

Important: Self-exclusion is a mutual commitment. While we implement technical measures to block your access, you must also take responsibility not to attempt to bypass controls or register under different details.

4. External Help & Support

If you believe your gambling is becoming problematic, we strongly urge you to seek professional, independent help in addition to using our on-site tools.

You can contact or visit the following organisations, many of which provide confidential and free support:

• Gambling Help Online (Australia) Website: https://www.gamblinghelponline.org.au Offers 24/7 counselling, information, and support for anyone affected by gambling in Australia.

• Lifeline (Australia) Website: https://www.lifeline.org.au Phone: 13 11 14 (24/7 crisis support)

• Gamblers Anonymous Website: http://www.gamblersanonymous.org Offers peer support meetings for individuals seeking to stop gambling.

• Gambling Therapy Website: https://www.gamblingtherapy.org Provides online support and resources for people affected by problem gambling worldwide.

• GamCare (UK-based but internationally recognised resource) Website: https://www.gamcare.org.uk Offers information, self-help tools, and access to counselling services.

These organisations can help you assess your behaviour, understand the nature of gambling harm, and develop a sustainable plan to regain control.

If you are uncertain whether your gambling is becoming problematic, consider questions such as:

• Do you gamble longer or with more money than you intended?
• Do you gamble to escape stress, sadness, or other problems?
• Have you lied to friends or family about your gambling?
• Have you borrowed or sold items to finance your gambling?

If you answered “yes” to any of these, you may be at risk of gambling harm and should seek assistance.

5. Protection of Minors

Lucky Green Casino AUS takes the protection of minors very seriously. Access to our services is strictly limited to persons aged 18 years or older (or the legal age in your state or territory, if higher).

Age Verification (KYC)

To ensure compliance with Australian laws and our licence conditions, we apply Know Your Customer (KYC) and age verification procedures, which may include:

• Verification of identity through official documents (e.g., passport, driver’s licence, national ID).
• Verification of address and payment methods.
• Cross-checks against third-party databases where permitted.

If we become aware that an account has been opened by a person under 18, we will:

• Immediately close the account.
• Void any winnings.
• Return deposits where appropriate, subject to legal and regulatory obligations.

Guidance for Parents & Guardians

If you are a parent or guardian, and minors have access to the same devices you use for gambling, we recommend you:

• Always log out of your gambling accounts after use.
• Do not store usernames or passwords in browsers or accessible files.
• Educate minors about the risks of gambling and why it is restricted to adults.
• Use reputable internet filtering and parental control software to block gambling websites on shared devices.

Examples of such software include (but are not limited to):

• Net Nanny – https://www.netnanny.com
• CyberPatrol – (Note: branding and availability may vary; seek updated parental control solutions)
• Other Parental Control Tools – such as Qustodio, Norton Family, or built-in controls in your operating system and browser.

These tools can help prevent minors from accessing gambling-related content and other age-inappropriate material.

6. Contacting Us

If you need assistance with any aspect of responsible gaming, including setting limits, activating cooling-off periods, or arranging self-exclusion, please contact our support team:

Email: [email protected]

Our team is trained to handle responsible gambling inquiries respectfully and confidentially, and will help you identify and apply the most suitable tools based on your situation.

7. Final Reminder

Gambling should always remain fun, controlled, and affordable. If at any point you feel your gambling is:

• causing financial difficulties,
• impacting your relationships or work,
• affecting your mental or emotional wellbeing,

please stop playing, use our responsible gaming tools immediately, and seek support from a qualified professional or support service.

By choosing to play at Lucky Green Casino AUS, you acknowledge and accept this Responsible Gaming Policy and commit to using our platform responsibly. We remain dedicated to promoting a safe and sustainable gambling environment for all our players.